IL Bagno – IT SUPPORT OFFICER

1^st Line Superior :   GM

·         Human Resources Department

·         Finance Department

·         Admin/Facilities Management Department

·         Possession of MCSE and/or A+ certification is an added advantage

·         Attention to detail

·         Time management and prioritization

·         Drive for results

·         Job Knowledge

·         Customer Focus

·         Initiative & Resourcefulness

·         Maintain and enhance the company’s web presence (www.ilbagnonigeria.com), ensuring that only up-to-date and accurate information are contained on the website

·         Provide first hand user support e.g. setting up new users’ accounts and user profiles and dealing with password changes, resolving day-to-day staff IT complaints and issues using standard troubleshooting techniques

·         Liaise with external IT consultants in the roll-out of new applications as well as provision of second level IT support

·         Develop graphic designs for various IL Bagno documents and write-ups e.g. periodic Newsletters and Magazines

·         Create and maintain IL Bagno’s Knowledge repository and database to guarantee effective methods of storing and managing information and corporate knowledge assets

·         Handles stocktaking (counts, tagging etc) of computer systems and accessories

·         Assist Customer Relationship Management function in spooling relevant website data for periodic customer interface analysis

·         Monitor compliance with IL Bagno’s Polices & procedures covering network access, internet and email usage, IT Tools of Trade etc

·         Perform such adhoc duties and assignments as instructed by the GM

Role Specific Competencies/Skills

·         Graphic Design

·         Hardware Configuration

·         Brand Management

·         Network Administration

·         Database & Storage Administration

·         Continuous Learning

·         Maintain the company’s IT infrastructure

·         Manage and maintain network server

·         Rendering helpdesk services to staff

·         Consistent backup of company’s information data

·         Prepare graphic designs for ILBagno’s documents e.g. Newsletter

·         100%  compliance with help desk procedures and timely response to help desk services requirement

·         Achieve 100% capture and backup of organization’s critical information data and storage

·         Timely submission of weekly IT reports (containing customer interface analysis) – reports due at mutually agreed timelines/deadlines

·         Achieve 100% compliance with IT Security Policy

·         Ensure 100% compliance with IL Bagno Branding standards for graphic and web designs

·         Introduce 2 major change initiatives per year

-5%

Errors and misstatements in submitted website hit reports

Consistent avoidable IT infrastructure downtime

Official queries received without satisfactory response

+5%

Documented website commendations from IL Bagno Stakeholders – key clients, partners/alliances

Initiation/generation of new business relationships that result in sales

Official commendations received