JOB CODE: AJ14-02

JOB PROFILE  IT SUPPORT OFFICER
Organization Black Pelican Limited (IL Bagno)
Unit IT
Job Title IT Support & Web Administrator
Job Level Officer
MAIN PURPOSE OF THE JOB/THE ROLE To manage and maintain the company’s web presence including the installation, configuration and upgrade of IL Bagno’s general business and office applications as well as centralized hardware (Servers) and database administration
ORGANIZATION CHART
  Reports To:

1st Line Superior :   GM

1st Line Superior :   MD
 
General Liaison ·         Staff of all Departments
Key Internal Liaison

 

·         Managing Director/GM

·         Human Resources Department

·         Finance Department

·         Admin/Facilities Management Department

Educational Qualifications /Certification ·         First degree in Computer Sciences, IT or Engineering with a minimum of 2:2

·         Possession of MCSE and/or A+ certification is an added advantage

Experience:      3-4 years relevant work experience
Requirements

 

·         Creativity

·         Attention to detail

·         Time management and prioritization

·         Drive for results

·         Job Knowledge

·         Customer Focus

·         Initiative & Resourcefulness

JOB DESCRIPTION SUMMARY
JOB TITILE IT SUPPORT & WEB ADMINISTRATOR
Duties & Responsibilities

 

·         Manage and maintain IL Bagno’s IT Infrastructure, including hardware, operating systems , networks, applications etc

·         Maintain and enhance the company’s web presence (www.ilbagnonigeria.com), ensuring that only up-to-date and accurate information are contained on the website

·         Provide first hand user support e.g. setting up new users’ accounts and user profiles and dealing with password changes, resolving day-to-day staff IT complaints and issues using standard troubleshooting techniques

·         Liaise with external IT consultants in the roll-out of new applications as well as provision of second level IT support

·         Develop graphic designs for various IL Bagno documents and write-ups e.g. periodic Newsletters and Magazines

·         Create and maintain IL Bagno’s Knowledge repository and database to guarantee effective methods of storing and managing information and corporate knowledge assets

·         Handles stocktaking (counts, tagging etc) of computer systems and accessories

·         Assist Customer Relationship Management function in spooling relevant website data for periodic customer interface analysis

·         Monitor compliance with IL Bagno’s Polices & procedures covering network access, internet and email usage, IT Tools of Trade etc

·         Perform such adhoc duties and assignments as instructed by the GM

 

Role Specific Competencies/Skills

·         Web Development

·         Graphic Design

·         Hardware Configuration

·         Brand Management

·         Network Administration

·         Database & Storage Administration

·         Continuous Learning

Key  Result Areas (KRA) ·         Maintain and enhance the company’s web presence

·         Maintain the company’s IT infrastructure

·         Manage and maintain network server

·         Rendering helpdesk services to staff

·         Consistent backup of company’s information data

·         Prepare graphic designs for ILBagno’s documents e.g. Newsletter

Key Performance Indicators (KPI)
·         Achieve zero% avoidable IT infrastructure, application and website downtime

·         100%  compliance with help desk procedures and timely response to help desk services requirement

·         Achieve 100% capture and backup of organization’s critical information data and storage

·         Timely submission of weekly IT reports (containing customer interface analysis) – reports due at mutually agreed timelines/deadlines

·         Achieve 100% compliance with IT Security Policy

·         Ensure 100% compliance with IL Bagno Branding standards for graphic and web designs

·         Introduce 2 major change initiatives per year

Eroders

-5%

Consistent errors in the website content and user interface

Errors and misstatements in submitted website hit reports

Consistent avoidable IT infrastructure downtime

Official queries received without satisfactory response

Boosters

+5%

Material cost savings through innovative IT management practices

Documented website commendations from IL Bagno Stakeholders – key clients, partners/alliances

Initiation/generation of new business relationships that result in sales

Official commendations received