IL Bagno-Project Sales Executive

NIL

1^st Line Superior :   Team Lead Project Sales

2^nd  Line Superior :   GM

·         Contractors/Sub-contractors – e.g. Plumbers

·         IL Bagno Clients/Customers

·         Business Prospects

·         All IL Bagno Staff

·         Bagno Technik

·         Inventory

·         Delivery

·         Accounts

·         Human Resources and Strategy

·         IC& R

·         Attention to detail

·         Time management and prioritization

·         Drive for results

·         Job Knowledge

·         Customer Focus

·         Initiative & Resourcefulness

·         Network and partner with building construction companies and other proposed clients to create sales opportunities

·         Negotiate and win sales for the organisation thereby contributing towards the achievement of team and departmental targets.

·         Identify and penetrate new profitable markets.

·         Build and maintain relationships with specifiers, plumbers, installers and suppliers, for the purpose of creating and strengthening business alliances that complement IL Bagno’s core competencies.

·         Participate in sales presentations aimed at pitching for business across pre-determined locations as required in the sales/marketing scorecard.

·         Prepare proposals and quotations for the provision of total bathroom solutions, working with the Bagno Technik team in preparing installation proposals.

·         Manage customer/client accounts, maintaining knowledge of key account status and following up on outstanding invoices and receivables that are due.

·         Ensure clients are offered professional and quality service to  increase sales

·         Manage or escalate as appropriate customer complaints

·         Maintain and develop relationships with new and existing customers in person and via telephone calls and emails.

·         Assist the Team Lead in conducting after-sales and/or post-project assessments aimed at ascertaining accuracy, promptness of delivery and overall customer satisfaction; as well as ensuring compliance with existing SLAs with specifiers.

·         Participate actively in the planning and implementation of IL Bagno’s marketing initiatives e.g. annual in-house exhibitions, trade shows, conferences etc.

·         Perform  sales and marketing duties as directed by Project Sales team lead

Role Specific Competencies/Skills

·         Sales Opportunity and Mgt

·         Business Development

·         Relationship Management

·         Market place knowledge

·         Strategic Conceptual Selling

·         Negotiation

·         Financial Acumen

·         Influencing

·         Drive for results

• Ensure up-to-date customer database
• Build and maintain customer relationship
• Achieve given sales target by providing bathroom solutions to clients
• Prepare proposals and sales quotation
• Convert leads to sales
• Consistently manage clients’ account
• Liaise with specifiers and clients on execution of projects from start to finish

·         Achieve sales in excess of 100million in each of the cities/states in Northern region by year end

·         Ensure 100% compliance with agreed turnaround times for presales (e.g proposal development) and after sales activities.

·         Ensure 70% customer strike rate through sound customer relationship practices

·         Organize and implement 2 specifier events (as a deliberate marketing initiative) per quarter

10%

15%

10%

10%

-5%

Loss of business (and/or clients) due to unprofessional customer handling and management

Documented customer/client complaints resulting in potential loss of business

+5%

Flagging of material misstatements, errors and fraud resulting in significant financial savings

Official Commendation Received